Social media outrage was unleashed after a video showed a Taco Bell cashier in Hialeah, Florida, refusing to take a customer’s order in English.
Customer Alexandria Montgomery was trying to place an order at a drive-thru through window at the Taco Bell store at 785 East Ninth St., when an employee told her she couldn’t take orders in English.
In the video, Montgomery asked the cashier if a manager is available.
“She is in her house sleeping,” the employee replied in Spanish.
“Honey, I have a car behind you,” the employee tells Montgomery in Spanish as she closes the drive-through window. “Can you move please? I have an order behind you. There is no one who speaks English.”
“This is Hialeah, I’m sorry,” she added in Spanish.
Two other Taco Bell employees in the story also did not try to help Montgomery.
“No more, papi,” the clerk said in Spanish to a man who was in the car with Montgomery. He was trying to argue that this is the United States.
Finally, the two drove off without ordering their food.
“This incident happened Wednesday night around 10:30 p.m. I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected,” Montgomery told el Nuevo Herald, a Spanish-language publication. Taco Bell Corp. told el Nuevo Herald that “this does not meet our customer service expectations.”
“We have worked quickly to resolve with the customer to ensure this doesn’t happen again,” a spokesperson for the fast food chain told the media outlet.
In a statement Taco Bell indicated “this individual no longer works for the brand,” the Miami Herald reported.
Montgomery told WTVJ-TV that the chain offered her a $100 gift card in exchange for her trouble.
“A gift card is not gonna just solve the problem, it’s not gonna give me justice,” she said. “Don’t try to like sweep it under the rug.”
Montgomery, a black woman, was supported by many people on social media who called the incident racist.
Hialeah is believed to have the largest Hispanic population in the U.S. An estimated 94 percent of residents consider themselves Hispanic or Latino, 2010 Census figures show.